Orders are reviewed and prepared after successful payment confirmation.

Standard Shipping: 5–8 business days. Express Shipping: 3–6 business days.

Tracking information is sent by email when it becomes available from the carrier.

Shipping Areas

CyberBike currently ships orders within the United Kingdom. Some destinations may have limited carrier availability or longer delivery times depending on product size, destination, and available delivery services.

Order Processing

Processing begins after payment has been successfully confirmed. Processing may include order verification, product preparation, warehouse handling, packaging, and carrier collection.

Large-item handling, high order volumes, weekends, public holidays, stock verification, or carrier interruptions may require additional processing time. Delivery estimates begin after the order has been dispatched.

Estimated Delivery Times

Standard Shipping: approximately 5–8 business days after dispatch.

Express Shipping: approximately 3–6 business days after dispatch.

Business days normally exclude weekends and UK public holidays. The available delivery method will be shown at checkout where applicable.

Delivery timeframes are estimates rather than guaranteed dates unless a specific delivery date has been expressly agreed. Your statutory rights concerning delivery are not affected.

Shipping Charges

Any applicable delivery charge is displayed at checkout before you submit payment. Charges may depend on the product, destination, package size, and selected delivery method.

A product or promotion includes free delivery only when this is clearly stated on the product page, basket, or checkout page.

Tracking Information

When your order has shipped and tracking is available, a tracking update will be sent to the email address provided with your order.

Carrier tracking may take time to display movement after a shipping label is created. Tracking activity can also update at different stages depending on the carrier.

If you need assistance, contact contact.ross.gillian54@gmail.com.

Large-Item Delivery

Electric bikes are large and heavy products. Depending on the model and destination, they may be delivered using a specialist parcel or freight carrier and may arrive in a large protective box.

Please ensure that the delivery address is complete, accurate, accessible, and suitable for receiving a large package. A carrier may contact you where delivery coordination is required.

Address Accuracy

Please check your name, postcode, building number, street, town, and contact information carefully before submitting your order.

If you notice an error, contact us immediately. We will try to assist, but an address change cannot be guaranteed after processing or dispatch has started. Additional costs caused by an incorrect customer-provided address may be charged where lawful and reasonable.

Delivery Delays

Deliveries may be affected by severe weather, carrier disruption, road conditions, high order volumes, public holidays, incorrect addresses, or other events outside our reasonable control.

If a material delay occurs, we will provide information and any options required under applicable UK consumer law. Unless another period has been agreed, goods will be delivered within the period required by applicable law.

Lost or Missing Deliveries

If tracking has not updated for an unusual period, your delivery is overdue, or a package is marked as delivered but cannot be found, contact us with your order number and tracking information.

We will review the matter and, where appropriate, open an investigation with the carrier. Your legal rights are not affected by a carrier investigation.

Damaged Deliveries

Please inspect the package and product as soon as possible after delivery. If the package or product arrives damaged, contact us promptly.

Keep the original packaging and provide your order number, a description of the issue, and clear photographs or videos of the package, shipping label, product, and damage. We will review the issue in accordance with our Return & Refund Policy and your statutory rights.

Incorrect or Missing Items

If an item is missing or different from what you ordered, contact contact.ross.gillian54@gmail.com with your order number and clear photographs of the package and its contents.

Risk and Responsibility

Where you are purchasing as a consumer, responsibility for the goods passes to you when they are delivered into your physical possession or to a person you identified to receive them. Nothing in this policy limits rights that cannot lawfully be excluded.

Order Changes and Cancellations

Send change or cancellation requests as soon as possible after ordering. We will try to assist, but changes cannot be guaranteed after an order has entered processing or been dispatched. Your cancellation and return rights remain available as described in our Return & Refund Policy.